Privacy Policy

Virtuallystage (referred to as "we," "us," or "our") operates the website https://virtuallystage.com and its associated services (collectively, the "Platform" or "Services").

This Privacy Policy explains how Virtuallystage collects, uses, discloses, and protects your personal information when you use our Services. We are committed to protecting your privacy in accordance with applicable laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), the European Union's General Data Protection Regulation (GDPR) for our EU users, and the California Consumer Privacy Act (CCPA) for our California users, among other relevant privacy legislation.

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.

The terms used in this Privacy Policy have the same meanings as in our Terms of Service, which is accessible at https://virtuallystage.com/terms, unless otherwise defined herein.

1. Information We Collect

We collect various types of information from and about you when you use our Services, including:

1.1. Personal Information You Provide Directly:

• Account Information: When you register for an Account, we collect your name, email address, password (encrypted), and potentially your phone number or postal address if you choose to provide it or if it's required for certain features.
• Payment Information: If you make a purchase, we collect necessary payment details (e.g., credit card number, billing address) through our third-party payment processor (e.g., Paddle). We do not directly store your full payment card details on our servers.
• User Content (Photos and Modified Works): We collect the Photos you upload to our Platform and the Modified Works you create using our Services. These may contain personal information (e.g., if you or others are identifiable in the images, or metadata associated with the images).
• Communications: Information you provide when you contact us for support, send feedback, or otherwise communicate with us (e.g., content of messages, email address).
• Feedback: Any comments, suggestions, or ideas you provide to us.

1.2. Information We Collect Automatically (Log Data and Usage Data):

• When you visit our Services, your browser automatically sends us information called "Log Data." This may include your computer's Internet Protocol ("IP") address, browser type and version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, referring/exit pages, and other statistics.
• We also collect information about your interactions with the Services, such as features used, actions taken, and resource consumption.

1.3. Cookies and Similar Technologies:

• Virtuallystage and our third-party service providers use "cookies" and similar tracking technologies (e.g., web beacons, pixels) to collect information and enhance your experience. Cookies are small data files stored on your device that uniquely identify your browser.
• We use cookies for various purposes, including:
• Authenticating users and remembering your preferences.
• Analyzing Service usage and performance.
• Improving the functionality of our Services.
• Personalizing your experience.
• You have the option to accept or refuse these cookies and to know when a cookie is being sent to your computer. Most web browsers are set to accept cookies by default. If you choose to refuse our cookies, you may not be able to use some portions of our Service or certain features may not function correctly.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1. To Provide and Maintain the Service:

• To operate, maintain, and improve our Platform and Services.
• To allow you to create and manage your Account.
• To process your transactions and deliver the Modified Works.
• To provide customer support and respond to your inquiries.

2.2. To Enhance and Personalize User Experience:

• To understand how you use our Services and what features are most popular.
• To personalize your experience and provide features tailored to your interests.
• To develop new features and functionalities.

2.3. For Analytics and Business Operations:

• To monitor and analyze trends, usage, and activities in connection with our Services.
• To gather statistical data, perform diagnostics, conduct comparative analyses, and ensure security and software integrity.
• To detect, prevent, and address technical issues, fraud, and security vulnerabilities.
• Virtuallystage utilizes various analytics tools for these functions. Please note that Virtuallystage does not provide an opt-out option from the use of such analytics tools; therefore, if you do not agree to the use of analytics tools in connection with your User Data, you should refrain from registering for the Service.

2.4. For Communication:

• To send you service-related communications (e.g., transactional emails, updates, security alerts).
• To send you marketing and promotional communications, in accordance with your preferences and applicable laws (you can opt-out of marketing communications at any time).

2.5. For Legal Compliance and Protection:

• To comply with our legal obligations, resolve disputes, and enforce our agreements.
• To protect the rights, property, or safety of Virtuallystage, our users, or others.

3. Legal Basis for Processing (For EU/EEA Users under GDPR)

If you are an individual in the European Economic Area (EEA) or the UK, we process your personal data based on the following legal grounds:

• Performance of a Contract: We process your personal data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (e.g., to create your Account, provide the Services you request, process payments).
• Legitimate Interests: We may process your personal data where it is necessary for our legitimate interests or those of a third party, and your interests and fundamental rights do not override those interests (e.g., for analytics, improving our Services, preventing fraud, direct marketing where permitted).
• Consent: We may process your personal data where you have given us explicit consent to do so for a specific purpose (e.g., for certain marketing communications, or for optional data collection outside of the core service). You have the right to withdraw your consent at any time.
• Legal Obligation: We may process your personal data where it is necessary to comply with a legal obligation (e.g., tax laws, data retention laws).

4. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

4.1. With Service Providers:

We engage third-party companies and individuals to perform services on our behalf or to assist us in analyzing how our Service is used. These "Service Providers" include:

• API Providers (e.g., Zillow, Inc.): To enable the core functionality of our Services, certain User Data (including Photos and details necessary for processing) will be shared with the API provider. Your use of these features is subject to the API Provider's terms and privacy policies.
• Payment Processors (e.g., Paddle): To process payments securely.
• Hosting Providers: To store data and host our Platform.
• Analytics Providers: To help us understand how users interact with our Services.
• Customer Support Providers: To assist with user inquiries and support.

These third parties have access to your personal information only to perform the tasks assigned to them on our behalf and are obligated not to disclose or use the information for any other purpose.

4.2. For Business Transfers:

If Virtuallystage is involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

4.3. For Legal Reasons:

We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:

• Comply with a legal obligation (e.g., court order, subpoena).
• Protect and defend the rights or property of Virtuallystage.
• Prevent or investigate possible wrongdoing in connection with the Service.
• Protect the personal safety of users of the Service or the public.
• Protect against legal liability.

4.4. With Your Consent:

We may share your information with other third parties when we have your explicit consent to do so.

5. International Data Transfers

Virtuallystage is based in Canada. Your personal information may be stored and processed in Canada or any other country where we or our Service Providers operate. Canada is recognized by the European Commission as providing an adequate level of data protection under GDPR.

However, if we transfer personal data to countries outside of Canada, the EEA, or the UK that do not have comparable data protection laws, we will ensure appropriate safeguards are in place (e.g., by using Standard Contractual Clauses approved by the European Commission, or by ensuring the recipient is certified under a recognized framework like the Data Privacy Framework for transfers to the US).

By using our Services, you acknowledge and agree to the transfer of your information to facilities operated by Virtuallystage or its Service Providers in Canada and other countries.

6. Data Security

We value your trust in providing us your personal information, and we strive to use commercially acceptable means to protect it. We implement various security measures, including technical, administrative, and physical safeguards, to protect your data from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet, or method of electronic storage, is 100% secure and reliable, and we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. This generally means we will keep your information for the duration of your Account with us and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements.

If you delete your Account, your User Data will be removed from the Service. However, deletion may not be immediate, and we may continue keeping certain personal information in our records for audits and other administrative purposes, as required by law.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure ("Right to Be Forgotten"): In certain circumstances, you have the right to request that we delete your personal information.
• Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal information.
• Right to Object to Processing: You have the right to object to the processing of your personal information in certain situations (e.g., for direct marketing purposes).
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller, where technically feasible.
• Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority (e.g., the Office of the Privacy Commissioner of Canada, or a data protection authority in your EU Member State).

To exercise any of these rights, please contact us using the "Contact Us" details provided below. We may need to verify your identity before processing your request.

9. Children's Privacy

Our Services are not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary action to remove such information.

Note for EU/EEA Users: While our general policy is 13, some EU member states set the age for parental consent higher (e.g., 16). If we identify users from such regions who are under the local age of consent, we will take appropriate steps, including deleting their data.

10. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Modified" date at the top of this policy. We encourage you to review this page periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions, concerns, or suggestions about this Privacy Policy, or if you wish to exercise your privacy rights, please do not hesitate to contact us at: